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更多“Customer: Why is it so hard to…”相关的问题
许多录像带零售店提供两种可选择的租片方式:
(1)两部收费法。支付一笔年度会员费(例如40美元)，然后在日常租赁影片时付较低的费用(例如每片每天2美元)。
(2)直接付租赁费。不付会员费，但付较高的日租费(例如每片每天4美元)。
本例中两部收费背后的理由是什么？为什么要给顾客两种方案选择，而不是只有一种两部收费？
Many retail video stores offer two alternative plans for renting films:
a A two-part tariff: Pay an annual membership fee (e.g S40), and then pay a small fee for the daily rental of each film (e. g. $2 per film per day).
b. A straight rental fee; Pay no membership fee, but pay a higher daily rental fee (e.g $4 per film per day). What is the logic behind the two-part tariff in this case？ Why offer the customer a choice of two plans, rather than simply a two-part tariff？
A.AOS
B.WOS
C.HOS
D.EOS
A.Dealing effective with a customer who has a problem can make him/her into a more loyal customer
B.Dealing efficient with a customer who has a problem can make him/her into a more loyal customer
C.Dealing effectively with a customer who has a problem can make him/her into a more loyal customer
D.Dealing eficiency with a customer who has a problem can make him/her into a more loyal customer
There were red faces at one of Britain's biggest banks recently. They had accepted a telephone order to buy ￡ 100,000 worth of shares from a fifteen-year-old schoolboy (they thought he was twenty-one. The shares fell in value and the schoolboy was unable to pay up. The bank lost ￡ 20,000 on the deal which it cannot get back because, for one thing, this young speculator does not have the money and, for another, being under eighteen, he is not legally liable for his debts. If the shares had risen in value by the same amount that they fell, he would have pocketed ￡ 20,000 profit. Not bad for a fifteen-year-old. It certainly is better than delivering the morning newspaper. In another recent case, a boy of fourteen found, in his grandmother's house, a suitcase full of foreign banknotes. The clean, crisp, banknotes looked very convincing but they were now not used in their country of origin or anywhere else. This young boy headed straight to the nearest bank with his pockets filled with notes. The cashiers did not realise that the country in question had reduced the value of its currency by 90%. They exchanged the notes at their face value at the current exchange rate. In three days, before he was found out, he took ￡ 200,000 from nine different banks. Amazingly, he had already spent more than half of this on taxi- rides, restaurant meals, concert tickets and presents for his many new girlfriends (at least he was generous!) before the police caught up with him. Because he is also under eighteen the banks have kissed goodbye to a lot of money, and several cashiers have lost their jobs.Should we admire these youngsters for being enterprising and showing initiative or condemn them for their dishonesty？ Maybe they had managed for years with tiny amounts of pocket money that they got from tight-listed parents. Maybe they had done Saturday jobs for peanuts. It is hardly surprising, given the expensive things that young people want to buy, such as fashionable running shoes and computer games, if they sometimes think up more imaginative ways of making money than delivering newspapers and baby-sitting. These lads saw the chance to make a lot of money and took it.Another recent story which should give us food for thought is the case of the man who paid his six-year-old daughter ￡ 300 a week pocket money. He then charged her for the food she ate and for her share of the rent and household bills. After paying for all this, she was left with a few coins for her piggy bank.. "She will soon learn the value of money," he said. "There's no such thing as a free lunch. Everything has to be paid for and the sooner she learns that the better." At the other extreme there are fond parents who provide free bed and board for their grown-up children. While even the most hard-hearted parents might hesitate to throw their children out on the streets, we all know of people in their late twenties who still shamelessly live off their parents. Surely there comes a time when every- one has to leave the parental nest, look after themselves and pay their own way in life. But when is it？
1.One of Britain's biggest banks recently ____
A、received a telephone order to buy shares for a twenty-one year old
B、lost a lot of money because the shares they bought fell in value
C、bought quite a lot of shares for a customer and caused him to lose money
D、lost money as its young customer did not have the money to pay his debts
2.According to the passage, the young customer would have ____
A、earned ￡ 20,000, if the shares had gone up in value by the same amount they fell
B、paid his debts, if he had had the money to do so
C、continued to cheat banks, if he had not been found out
D、to go to prison, if he did not pay the money back
3.The writer's attitude to the example of the two boys who cheated the banks is ____
A、positive
B、questioning
C、neutral
D、negative
4.The reason why the man paid his daughter ￡300 a week pocket money and then required her to pay for her living expenses was that he wanted her to learn ____
A、to bear the hardships of life
B、how to live comfortably on her own pocket money
C、the value of money
D、how to save money
5.It can be concluded from the article that the writer believes that ____
A、parents should give more pocket money to their children
B、children should leave the parental nest as soon as possible
C、grown-up children should support themselves
D、children should learn to be economical
A.Someone
B.Anyone
C.Some
D.One
