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阅读理解HOW TO HANDLE A BAD PERFORMANCE REVIEWGetting a bad performance review can make

阅读理解

HOW TO HANDLE A BAD PERFORMANCE REVIEW

Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:

Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.

WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW

It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.

WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW

Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.

WAYS TO IMPROVE A BAD PERFORMANCE REVIEW

A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.

操作提示：通过题目后的下拉选项框选择正确答案。

1. What should you do when you are given a bad performance review？{A; B; C}

A. Argue with your boss.

B. Make immediate remarks.

C. Stay calm and listen carefully.

2. What should you do after you are given a bad performance review？{A; B; C}

A. Quit your job immediately.

B. Insist on making comments.

C. Learn from the review.

3. What should you do if you do not agree with the bad performance review？{A; B; C}

A. Tell the boss directly that you do not agree with the review.

B. Make a written statement on your own behalf if it is allowed.

C. Do not express your different understanding in a written statement.

4. How do you improve a bad performance review？{A; B; C}

A. Understand the established performance standards.

B. Learn more about what the employee wants or expects.

C. Learn what the person who gives the review may think.

5. Why should we understand the cause of a bad performance review？{A; B; C}

A. Because it helps the employee to get promoted immediately.

B. Because it encourages and motivates the worker to do better.

C. Because it prevents the employee from professional growth.

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第1题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Angry customers te

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:

Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.

Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.

Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.

Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.

1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}

A. staff members

B. company managers

C. those who accompany them

2. When a customer shouts rudely at you, you should {A、B、C}.

A. argue back and protect yourself

B. keep quiet and leave the customer alone

C. keep calm and listen carefully to the customer

3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.

A. Your mouth is not more important for you than your ears.

B. You should listen more than you speak.

C. You should talk more than you listen.

4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}

A. Be concerned.

B. Be patient.

C. Be amused.

5. Which of the following statements is true according to the passage？ {A、B、C}

A. When the customers complain, you needn’t listen carefully.

B. You needn’t say sorry to those angry customers.

C. You should relax yourself and try to understand the angry customers.

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第3题
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第4题
Explain communication flow the three common communication networks, and how managers should handle the grapevine.

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第5题
阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

An annual report provides __1__ information about an organization.People read annual reports in different ways. Some even __2__ to start at the back and work their way to the beginning. It makes __3__ difference how you read them as long as you get the essential points of the business and its financial condition.However, there is a good way to solve these reports that is __4__ most efficient and most effective. You can’ t possibly go any further in your research __5__ knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.

（1）__1__

A.useful

B.useless

C.usefulness

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第6题
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第7题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Want to keep your

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Want to keep your staff motivated about learning new concepts？ The quality and variety of the employee training you provide are keys for motivation. Reasons to {A. offerB、B. completeB、C. take} employee training are many, from new-hire operational training to introducing a new concept to a work group to installing a new computer system.

{A. WhereverB、B. HoweverB、C. Whatever} your reason for conducting an employee training session, it’s critical to develop the employee training within the framework of a comprehensive, ongoing and consistent program.This employee training program is essential to keep your staff motivated about learning new concepts and {A. ultimateB、B. ultimatelyB、C. ultimation} keep your department profitable.

A complete employee training program includes a formal new hire training program with an overview of the job expectations and performance skills {A. needB、B. neededB、C. needing} to perform. job functions. A new hire training program provides a fundamental understanding of the position and how the position fits within the organizational structure.Another aspect of a comprehensive employee training program is continuing {A. continueB、B. continuedB、C. continuing} education. This is an important function in order to keep all staff members current about policies, procedures, and the technology.

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第8题
阅读理解：根据文章内容，判断正误。Lockwood Middle School307 Main StreetLockwood, NJ 51686De

阅读理解：根据文章内容，判断正误。

Lockwood Middle School

307 Main Street

Lockwood, NJ 51686

December 10, 2008

Mrs. Jody Coling

President

Lockwood Health Association

23 Main Street

Lockwood, NJ

Dear Mrs. Coling，

My name is Susan Harris and I am writing on behalf of the students at Lockwood Middle School.

Many students at the school have been working on a project which relates to the unemployment problem in Lockwood. You are invited to attend a presentation that will be held in the media room of the school. The students will present a variety of proposals to solve the problem.

At the presentation, there will be several students receiving recognition awards from the headmaster. Refreshments will also be available.

As you are a prominent figure in the community, we would be honored by your attendance. Our special presentation will be held on January 16th. Please reply by Monday the 9th of January to confirm your attendance at the function.

We look forward to seeing you there.

Sincerely,

Ms. Susan Harris

操作提示：正确选T，错误选F。

1. Susan Harris is writing on behalf of the teachers at Lockwood Middle School.{T; F}

2. The students have no ideas how to solve the unemployment problem in Lockwood.{T; F}

3. There will be several students receiving awards from the Headmaster at the presentation.{T; F}

4. Refreshments will not be served at the presentation.{T; F}

5. Mrs. Coling is a prominent figure in the community.{T; F}"

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第9题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Stress around inte

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.

Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.

To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.

1. What often influences the stress around interviews according to the passage？ {A、B、C}

A. Interview process

B. Anxiety-provoking thoughts

C. Interviewers’ assumptions

2. Does one poor answer in an interview influence a candidate to get a job？ {A、B、C}

A. Yes.

B. No.

C. Not given.

3. Can imagining success help a candidate to lower levels of anxiety？ {A、B、C}

A. Yes.

B. No.

C. Not given.

4. How can we reduce our stress around interviews？ {A、B、C}

A. Breathe deeply

B. Meet friends

C. Have a big meal

5. When should we go to see a doctor according the author？ {A、B、C}

A. When we lose confidence in an interview.

B. When we find effective measures against anxiety round interview.

C. When we have too much stress around interview.

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第10题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。If you take the fo

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

If you take the following steps, you can make a satisfactory annual report. And your boss and other supporters will be impressed.

DEFINING YOUR ACCOMPLISHMENTS. What difference did you make？ What has changed in your community or field because of your work over the past year？ Take all of your activities over the last 12 months and divide them into three to five major accomplishments.

LESS IS MOREA、BE SELECTIVE. If you include everything, the annual report becomes cluttered with information. You should think about what you want to focus on, and then select statistics to represent that and highlight key achievements with photos, or case studies, etc.

ADDING VISUALS AND CHARTSA、Visuals and charts can reduce the need for texts and details. And they will make the report more attractive. It’s great if you produce a full-color publication with lots of nice photography. Of course, it will depend on your resources.

A STRONG CALL TO ACTIONA、A strong call to action at the end of your report will impress the readers deeply. Make it clear what you’d like your readers to do once they’ve read it.

1. Do you have to gather all the information since you entered the company before writing the annual report？ {A、B、C}

A. Yes.

B. No.

C. Not given.

2. Is it reasonable to include everything of the company in order to make the annual report informative？ {A、B、C}

A. Yes.

B. No.

C. Not given.

3. What does the underlined phrase “Less is more” mean？ {A、B、C}

A. Using fewer words, making fewer parts, and so on, is simpler, and more efficient than the opposite.

B. The fewer, the better.

C. The more, the better.

4. Which is NOT TURE for the functions of the visuals and charts？ {A、B、C}

A. They can reduce the need for texts and details.

B. They can make the report more attractive.

C. They can make the report harder to be understood.

5. How many steps should you take to make your report impressive？ {A、B、C}

A. Five

B. Three

C. Four

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